Is your iPhone 8.4 hotspot not working?
I had a person ask me for help to get her iPhone 4 which was running 8.4 to work with her hotspot. The hotspot would start, but you couldn’t connect to it. It would give you a generic message from a HP laptop when you tried to connect to it.
I did a hard reset, reset her network settings, changed her password on the hotspot, turned off the hotspot and back on, restarted her phone. Otherwise her phone is working ok. Strangely her coworkers who have the same model can work, but she can not. After messing with it, and seeing the age of the phone I suggested that she put in for a new phone.
Now of course I could have suggested that she give the phone to the IT department and they could have deleted everything and created a new profile on her phone for her. However she was someone who was key to the company and there was no reason to put someone through that. Many times just getting a new device is the long term cheapest solution and that’s why I suggested it. She of course was thrilled to be told she needed a new phone and I know that she will be more efficient for it.
What I have noticed is that companies often try to underspend to equip their staff. This only causes everyone pain and unnecessary frustration. A tool should be always ready to serve, and when you are spending time working on your tools you obviously can’t do your job. My goal has always been to give people the most appropriate tools that work, even if it means that investing in a good long term solution.
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